Archive for the tag "user_observation"
At some point someone must have asked Henry Ford if he conducted focus groups, surveys or ethnographic studies to find out what types of cars and unique features his customers wanted. I say that because the statement “If I asked my customers what they wanted, they would have asked for a faster horse” is a […]
Continuous improvement is an often sought after goal in libraries. We may be doing good things for our community but resting on our laurels is no formula for future success. It’s important to keep exploring for new ways to enhance the library experience for the end user. A simple way to do that is by […]