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Recent Comments

  • Sarah Creekmore: You know, Bill, were librarians the only ones having this conversation, I might agree with you. But...
  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
  • Christina: Although it can seem academic, the discussion of language is an important one as it is a powerful...
  • Celia Rabinowitz: And – an addendum to my post above. Think Zappos – and maybe that’s the customer...

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