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  • Becky: I agree with Richard: I love the idea of cultivating loyalty in our most passionate users / delivering...
  • Richard: “they can convince coffee lovers to become purists who can tell the difference between obscure flavors...
  • David Bigwood: In many stores, Walmart for instance, the store greeter is not there to provide assistance. Often they...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...

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