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	<title>Designing Better Libraries</title>
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		<title>Exceeding Expectations Depends On What They Are</title>
		<description><![CDATA[Have you ever publicly stated or even thought that part of what we should try to accomplish in our libraries is to exceed the expectations of community members? I know I have. I did a search of all my past posts here at DBL and discovered a number of them in which I either directly [...]]]></description>
		<link>http://dbl.lishost.org/blog/2012/02/07/exceeding-expectations-depends-on-what-they-are/</link>
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		<title>Discovering Inspiration In The Retail Sector</title>
		<description><![CDATA[Some bad news came for two large retailers at the end of 2011. Sears Holding Corporation, the parent of Sears and K-Mart, announced that it would close 100-120 stores across the United States. With some 4,000 outlets, this amounts to just a small percentage of the total stores. Unlike most of our libraries, retail stores [...]]]></description>
		<link>http://dbl.lishost.org/blog/2012/01/17/discovering-inspiration-in-the-retail-sector/</link>
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		<title>Get Inspired To Innovate: Ignore What You Know</title>
		<description><![CDATA[In a fairly well-known library journal I came across a column advising librarians on keeping up. There I found suggestions for how to stay on top of what&#8217;s happening in the library profession. At least that was the author&#8217;s intent. What left me disappointed was the narrowness of the scope of the suggested resources. It [...]]]></description>
		<link>http://dbl.lishost.org/blog/2012/01/03/get-inspired-to-innovate-ignore-what-you-know/</link>
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		<title>Be A Solutions Provider Not Just An Ingredients Supplier</title>
		<description><![CDATA[Recommending that librarians should provide different levels of service to community members is right up there with advocating for the end of reference desks or a future dominated by bookless libraries. It can be volatile subject matter for discussion. The library is a commons that is owned by each community member, and each of those [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/12/19/be-a-solutions-provider-not-just-an-ingredients-supplier/</link>
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		<title>A Manual For Design Thinkers</title>
		<description><![CDATA[One of the knocks against design thinking is that it&#8217;s too much about thinking and too little about taking practical action &#8211; getting things done. I wrote about this reaction, which calls into question the value of design thinking, and suggested that we needed to focus more on the design approach as a practical method [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/12/05/a-manual-for-design-thinkers/</link>
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		<title>How To Tell If They Really Love Your Library</title>
		<description><![CDATA[This is a profession that promotes the idea of loving a library. If you need some evidence just visit ILoveLibraries.org. If you find it difficult to express love for a building, then you can shift your affections to your favorite librarian &#8211; over at I Love My Librarian. Anyone ever heard of an &#8220;I Love [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/10/30/how-to-tell-if-they-really-love-your-library/</link>
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		<title>Be Your Library&#8217;s Greatest User</title>
		<description><![CDATA[Note: I wrote this a few days before the untimely and unfortunate passing of Steve Jobs. Jobs did so much to add to our understanding of what it means to deliver a great user experience &#8211; and a total, systemic experience. Although he is gone his presence will continue to have a lasting impact on [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/10/06/be-your-librarys-greatest-user/</link>
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		<title>Customers And The Future Of Innovation</title>
		<description><![CDATA[We all want our organizations and work force to be more innovative. If we want to achieve progress, develop new services and create more value for our community members &#8211; and especially with constrained resources that prevent us throwing money at possible solutions to our problems &#8211; we&#8217;ve got to get innovative. Innovation can generally [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/09/20/customers-and-the-future-of-innovation/</link>
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		<title>From Design Thinking to Design Process</title>
		<description><![CDATA[Since writing this post focusing on Bruce Nussbaum&#8217;s essay about design thinking as a failed experiment I have come across other posts and articles referencing the essay and commenting one way or another on the state of design thinking. One in particular titled &#8220;The Short Happy Life of Design Thinking&#8221; authored by Damien Newman was [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/09/06/from-design-thinking-to-design-process/</link>
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		<title>Library Workers Make Libraries Better &#8211; Together</title>
		<description><![CDATA[Far too often we associate the quality of our libraries with our collections. We may allow our collections to define us in the minds of our community members. I was recently reminded of this while viewing the presentation Scott Walter gave as part of the OCLC Speaker Series. Based on Walter&#8217;s editorial in the January [...]]]></description>
		<link>http://dbl.lishost.org/blog/2011/08/16/library-workers-make-libraries-better-together/</link>
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