<?xml version="1.0" encoding="UTF-8"?><!-- generator="WordPress/2.9.1" -->
<rss version="0.92">
<channel>
	<title>Designing Better Libraries</title>
	<link>http://dbl.lishost.org/blog</link>
	<description>Just another WordPress weblog</description>
	<lastBuildDate>Wed, 10 Mar 2010 15:41:44 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	
	<item>
		<title>Will What Worked For Groucho Work for Libraries</title>
		<description><![CDATA[
Reading this Seth Godin post I had to contemplate the situation librarians have found themselves in as the type of experience the users want has shifted to low fidelity, high convenience. As it exists today the library experience is best described as mostly high fidelity. Our profession is urged again and again to change its [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/03/10/will-what-worked-for-groucho-work-for-libraries/</link>
			</item>
	<item>
		<title>What the Users Want: Guessing vs. Knowing</title>
		<description><![CDATA[
At some point someone must have asked Henry Ford if he conducted focus groups, surveys or ethnographic studies to find out what types of cars and unique features his customers wanted. I say that because the statement &#8220;If I asked my customers what they wanted, they would have asked for a faster horse&#8221; is a [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/02/18/what-the-users-want-guessing-vs-knowing/</link>
			</item>
	<item>
		<title>Do Library Staff Know What The Users Want?</title>
		<description><![CDATA[
Perhaps the most basic premise for delivering a great library user experience is knowing what members of the user community want from the library, and being able to articulate their service expectations from the library. Then, using that knowledge, the librarian&#8217;s responsibility is to design an experience that delivers on those expectations and exceed them [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/02/04/do-library-staff-know-what-the-users-want/</link>
			</item>
	<item>
		<title>User Experience Is More Than A Trend</title>
		<description><![CDATA[
While I was pleased to see that user experience was one of the topics discussed at the regular Top Tech Trends program that is conducted at each American Library Association conference and sponsored by the Library and Information Technology Association (LITA), I have to ask if this is the right sort of forum for a [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/01/28/user-experience-is-more-than-a-trend/</link>
			</item>
	<item>
		<title>Using UX To Move Beyond “The Library”</title>
		<description><![CDATA[
It seems about that time for my bi-annual post here at DBL: the original hotspot for UX and Design-Thinking in the library blogosphere. There has been a lot of recent hype in this area so I thought I’d add to the conversation.
One of my favorite projects at UCSB is serving on a new Biology Building [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/01/19/using-ux-to-move-beyond-%e2%80%9cthe-library%e2%80%9d/</link>
			</item>
	<item>
		<title>Librarians Are Spreading The Word About User Experience</title>
		<description><![CDATA[
When a few colleagues and I launched Designing Better Libraries in February 2007, I was pleased to have the opportunity to introduce to the library profession a new blog dedicated to exploring and discussing two important concepts, design thinking and user experience. Since then DBL has regularly shared ideas and resources about how design thinking [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/01/13/librarians-are-spreading-the-word-about-user-experience/</link>
			</item>
	<item>
		<title>Offer A Disruptive Library Experience</title>
		<description><![CDATA[
Most of us are familiar with the concept of the disruptive innovation that was introduced by Harvard business professor Clayton Christensen. The gist of the disruptive innovation (or technology) is that all organizations have potential competitors that can take their market share based on creating a new idea, product or service that will offer more [...]]]></description>
		<link>http://dbl.lishost.org/blog/2010/01/05/offer-a-disruptive-library-experience/</link>
			</item>
	<item>
		<title>Getting Beyond Good Customer Service</title>
		<description><![CDATA[
We&#8217;ve all heard again and again how important it is to offer good customer service at your library. Here at DBL I&#8217;ve stressed that a great library user experience is hardly achievable without paying attention to customer service. Do an Internet search on &#8220;customer service library&#8221; and see how many library-based customer service policies you [...]]]></description>
		<link>http://dbl.lishost.org/blog/2009/12/22/getting-beyond-good-customer-service/</link>
			</item>
	<item>
		<title>Want To Be An Innovator? Put Up Your Antennae!</title>
		<description><![CDATA[
Continuous improvement is an often sought after goal in libraries. We may be doing good things for our community but resting on our laurels is no formula for future success. It&#8217;s important to keep exploring for new ways to enhance the library experience for the end user. A simple way to do that is by [...]]]></description>
		<link>http://dbl.lishost.org/blog/2009/12/18/want-to-be-an-innovator-put-up-your-antennae/</link>
			</item>
	<item>
		<title>Differentiating The Information Commodity</title>
		<description><![CDATA[
One of the core components of creating a unique user experience is making it clear to the end user or customer that a product or service is differentiated from competitors so that it compels the individual to seek out this different experience. At DBL we&#8217;ve discussed the importance of identifying ways to differentiate the library. [...]]]></description>
		<link>http://dbl.lishost.org/blog/2009/12/11/differentiating-the-information-commodity/</link>
			</item>
</channel>
</rss>
