Archive for category User Experiences
Exceeding Expectations Depends On What They Are
Have you ever publicly stated or even thought that part of what we should try to accomplish in our libraries is to exceed the expectations of community members? I know I have. I did a search of all my past posts here at DBL and discovered a number of them in which I either directly [...]
Posted: 7 February, 2012 in User Experiences.
Tags: expectations, user_experience
Comments: 1
Be A Solutions Provider Not Just An Ingredients Supplier
Recommending that librarians should provide different levels of service to community members is right up there with advocating for the end of reference desks or a future dominated by bookless libraries. It can be volatile subject matter for discussion. The library is a commons that is owned by each community member, and each of those [...]
Posted: 19 December, 2011 in User Experiences.
Tags: customer_centricity, customer_service
Comments: 3
How To Tell If They Really Love Your Library
This is a profession that promotes the idea of loving a library. If you need some evidence just visit ILoveLibraries.org. If you find it difficult to express love for a building, then you can shift your affections to your favorite librarian – over at I Love My Librarian. Anyone ever heard of an “I Love [...]
Posted: 30 October, 2011 in Research Studies, User Experiences.
Tags: love, products, user_experience
Comments: -
Be Your Library’s Greatest User
Note: I wrote this a few days before the untimely and unfortunate passing of Steve Jobs. Jobs did so much to add to our understanding of what it means to deliver a great user experience – and a total, systemic experience. Although he is gone his presence will continue to have a lasting impact on [...]
Posted: 6 October, 2011 in User Experiences.
Tags: steve_jobs, user_experience
Comments: -
Library Workers Make Libraries Better – Together
Far too often we associate the quality of our libraries with our collections. We may allow our collections to define us in the minds of our community members. I was recently reminded of this while viewing the presentation Scott Walter gave as part of the OCLC Speaker Series. Based on Walter’s editorial in the January [...]
Posted: 16 August, 2011 in Professional Development, User Experiences.
Tags: sinek, teams, trust, young
Comments: 3
