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Creative Commons License

Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for category User Experiences

Designing For a Happiness Experience

We make a few assumptions about what it means to have a good user experience. It should be memorable (or at least enable us to have what we think is a good memory). It should be unique and inspire loyalty. We’d also like our best experiences to leave us with a feeling of delight – […]






Is Anyone Emotionally Connected to a Library?

Why should librarians care about designing a unique, memorable and differentiated user experience for their library? I can think of a few reasons. We want the experience to go well. We want people to connect with something, be it a resource, space or person, that resolves their need with the least amount of friction. We […]






UX Librarians – More Than a Trend

Here is another profile of a User Experience Librarian. I first became acquainted with Debra Kolah, User Experience Librarian at Rice University, several years ago when she invited me to visit with her and colleagues at Rice University – just ahead of my visit to Texas to speak at the Texas Library Association Conference about […]






Your Library Is AWE-some

What do libraries have in common with fish markets? Most of the transactions, on the surface, are fairly mundane. Buy a fillet. Borrow a book. Ask if the library has a certain journal. Ask how to fry the catfish you just bought. Hardly the stuff of memorable experience. Yet somehow the Pike Place Fish Market […]






I Still Want People To Brag About Their Great Library Experience

What is happiness? You might say it’s the absence of sorrow or problems, or freedom from suffering. It might be just feeling good about life and the world around you – or whatever just happened to put that smile on your face. Maybe you can ask your smartphone’s intelligent agent for an answer. What I’ve […]