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  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...
  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
  • StevenB: Perhaps some do. I know of faculty who worked in shared offices who were productive researchers and got...
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Archive for category User Experiences

Age As a Factor In Experiencing The Library

Academic librarians mostly encounter community members in the 18-22 bracket, but we serve older individuals as well be they faculty members, alumni, second-career learners and members of the public. We encounter no where near as many senior citizens as public libraries though. The elderly are often treated as a special user segment in the public [...]

Build It And They Will Come

Proposals to build a new library facility will almost always be met with some community resistance these days. Taxpayers who are non-library users will question why they should be required to contribute to a new library building when everyone can get all the information they need from the Internet – and they can get any [...]

Benefits Not Features: Think Like a Copywriter

I was at the reference desk when this fellow came over and said someone had told him he could get access to Lexis/Nexis through the university library. Turns out he was one of our adjunct faculty members in the college of business. He had both a personal and educational interest in learning more about the [...]

Shifting Too Far To The Experience

On a recent visit to the new Hunt Library at the Centennial Campus of the North Carolina State University, I observed an unusual sight – for most libraries that is. A group of individuals, they might have been prospective students and their parents or perhaps just a group participating in some summer workshop, was highly [...]

Recent User Experience: Greeters – NO / Preemptive Support – YES

Librarians can learn from reflecting on their own experiences as users – both the good and the bad. Taking time to pay attention to our personal experiences encourages us to think about the experience provided in our own libraries. During a few of my own recent service encounters I observed a practice that makes good [...]