Empathic design is an important part of an overall design thinking approach to designing better libraries. It’s all about understanding your users from their perspective - putting yourself in their shoes so to speak - as a way of rethinking how your library could deliver better products and services. If you want to explore the […]

I was glad to come across the blog Design for Service recently because it helped me to better grasp and articulate the difference between what normally happens at our service desks and what could be happening. I had been referring to desk interactions as “transactions” which is not entirely inaccurate but it just sounds inappropriate. […]

There’s nothing quite like reading good, clear explanations of the basic concepts and approaches we focus on here at DBL. Librarians may struggle as they seek to understand and familiarize themselves with design thinking, user experiences and other important elements of a library that delivers a great user experience. That’s why I found Kate Rudder’s interview […]

Two things are on my mind lately. I’ve written previously about what would constitute a good user experience for a library user, and I continue to explore how we could make this happen for our local library user community. But to do accomplish that I’ve also been thinking about what holds us back from reaching our […]

I have no intention of turning my DBL posts into some version of the user experience police, but I might on occasion point to what could be a bogus use of the UX concept. Whether it might be because the use in case is an example of pointless bandwagon jumping, total misuse of the concept or just some shameless effort to […]