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  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
  • Christina: Although it can seem academic, the discussion of language is an important one as it is a powerful...
  • Celia Rabinowitz: And – an addendum to my post above. Think Zappos – and maybe that’s the customer...
  • Celia Rabinowitz: I am a customer at the local big box stores and supermarket where I shop. These days I think...

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Archive for category Teaching & Learning

Designing a Better Library Learning Experience

Librarians are educators. We may be instructing more formally in the classroom or less formally in our offices, at a service desk or somewhere on campus, but for most practicing librarians the work often revolves around creating learning experiences for others. The nature of the work presents us with opportunities to design learning activities, but [...]

Design For Librarian Educators

The designers at IDEO will tell you that they have no real expertise for most of the projects on which they work. Rather, they emphasize that they are experts at the design process – the IDEO method of design thinking. And I know that IDEO has designed hundreds of different products across industries and helped [...]