Does something like this ever happen in your library? A single-parent student has no choice but to bring a toddler son or daughter to the library. It’s a weekend, and the student has an assignment due on Monday. College libraries can be a little boring for the young, so the child does a bit of [...]

This is a video interview with a faculty member who specializes in service design. The main reason I’m sharing it here is that the interview takes place at the Helsinki City Library, and there is some discussion about user experience as it relates to libraries Birgit Mager from the Köln International School of Design offers [...]