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  • Debbie Green: I wonder how appropriate it is for us to feel we can teach researchers how to teach if they are...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
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  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
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Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for category Service Design

Convenience Trumps Qual..Wait…Library Experiences Should Transcend Fast Food

When Ranganathan stated his fourth law of library science, “Save the Time of the Reader” he probably did not intend for us to create a library experience that operates under the same principles as a fast food restaurant – whose fourth law just happens to be “Save the Time of the Eater”. What Ranganathan most […]

Recent User Experience: Greeters – NO / Preemptive Support – YES

Librarians can learn from reflecting on their own experiences as users – both the good and the bad. Taking time to pay attention to our personal experiences encourages us to think about the experience provided in our own libraries. During a few of my own recent service encounters I observed a practice that makes good […]

Punishing Everyone For A Single Transgression

Does something like this ever happen in your library? A single-parent student has no choice but to bring a toddler son or daughter to the library. It’s a weekend, and the student has an assignment due on Monday. College libraries can be a little boring for the young, so the child does a bit of […]

Service Design Expert Comments On Library

This is a video interview with a faculty member who specializes in service design. The main reason I’m sharing it here is that the interview takes place at the Helsinki City Library, and there is some discussion about user experience as it relates to libraries Birgit Mager from the Köln International School of Design offers […]