Archive for 'Research Studies'
Do Library Staff Know What The Users Want?
Perhaps the most basic premise for delivering a great library user experience is knowing what members of the user community want from the library, and being able to articulate their service expectations from the library. Then, using that knowledge, the librarian’s responsibility is to design an experience that delivers on those expectations and exceed them [...]
Posted by StevenB on February 4th, 2010 under Ethnography, Research Studies.
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