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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for category Professional Development

Library Workers Make Libraries Better – Together

Far too often we associate the quality of our libraries with our collections. We may allow our collections to define us in the minds of our community members. I was recently reminded of this while viewing the presentation Scott Walter gave as part of the OCLC Speaker Series. Based on Walter’s editorial in the January [...]

How Design Thinking Could Improve LIS Education

As a library practitioner it’s rare to have occasions to speak with LIS faculty about the education of our future library colleagues. So I considered myself fortunate to be in that position recently when I attended the 15th anniversary celebration for the Internet Public Library (which I wrote about here), and a meeting of the [...]