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  • Becky: I agree with Richard: I love the idea of cultivating loyalty in our most passionate users / delivering...
  • Richard: “they can convince coffee lovers to become purists who can tell the difference between obscure flavors...
  • David Bigwood: In many stores, Walmart for instance, the store greeter is not there to provide assistance. Often they...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...

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Archive for category Message From Blog Team

Thanks But No Thanks Salem Press

I recently received this message from the folks at Salem Press. Seems they’ve decided our profession – blogs in particular – could use another award: Congratulations. Your blog has been nominated for a Library Blog Award by readers of it. You should be thrilled so many think so much of what you have to say. [...]

DBL’s Feed Experiencing A Glitch

The DBL blog team wishes to thank everyone who has visited the blog, and we appreciate the supportive and positive comments received so far. It sounds like we’ve set some high expectations and we’ll do our best to meet them. And thanks to all you bloggers who posted about DBL to help spread the word [...]

An Introduction – Jill Stover

Since becoming the Undergraduate Services Librarian at Virginia Commonwealth University, I’ve been fascinated by anything and everything service-related – developing and implementing services, evaluating them, promoting them – you name it. As a new professional, I had (and still have) lots of questions about how to provide our undergraduates with the best services possible. To [...]

Welcome to Designing Better Libraries

Into the already crowded landscape of library-related blogs we introduce something new. A commonality among library blogs is a tendency to point to the weaknesses and faults of our profession and how it inadequately delivers services. Customer service – it’s terrible. Competiveness – we don’t understand the concept. Technology – we must better understand our users needs. Search – [...]