Though slow to come around, the signs indicate that there is an increased awareness in higher education that the quality of services delivered does matter. When students are behaving more like traditional consumers who comparison shop before making a purchase decision, colleges and universities may want to develop a reputation for delivering great customer experiences. [...]

One way in which design thinking is promoted by its advocates is as a system for solving difficult or wicked problems. Much of Roger Martin’s classic work on design thinking, The Design of Business, lays out an approach by which businesses can overcome the weaknesses of purely analytic or algorithmic processes for problem solving. In [...]

According to the Wall Street Journal (watch the video) D-Schools are hot and B-Schools are not. The WSJ is acknowledging an important trendh within B-Schools that has been growing in popularity for a few years. While it’s true that a few forward thinking business schools, most notably the Rotman School of Business (U of Toronto) [...]

Academic libraries make a great stop on the campus tour for prospective students. If nothing else it gives the student tour leaders an opportunity to throw some challenges out to the prospective students and their parents. “Guess how many books there are here?” is a pretty common one. Whatever the tour leaders say about the [...]