Designing Better Libraries logo

Main menu:

Recent Comments

  • Becky: I agree with Richard: I love the idea of cultivating loyalty in our most passionate users / delivering...
  • Richard: “they can convince coffee lovers to become purists who can tell the difference between obscure flavors...
  • David Bigwood: In many stores, Walmart for instance, the store greeter is not there to provide assistance. Often they...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...

Recent Trackbacks

Blogroll

Search

Pages

Categories

Archives

Meta

Archive for category Experience Design

Convenience Trumps Qual..Wait…Library Experiences Should Transcend Fast Food

When Ranganathan stated his fourth law of library science, “Save the Time of the Reader” he probably did not intend for us to create a library experience that operates under the same principles as a fast food restaurant – whose fourth law just happens to be “Save the Time of the Eater”. What Ranganathan most [...]

Who Is Your Library’s Chief Customer Officer?

Chief “anything” officers are rarely found in libraries of any type, but the concept of a single administrator who takes responsibility for the end-to-end implementation or responsibility for some part of the operation has found a home in some library organizations. Perhaps the most common one is the Chief Technology Officer. One “Chief” position that [...]

Getting Community Members Beyond The Level One Library Experience

Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent. When given a list of choices for identifying how important the library is to them, faculty have consistently, since [...]

What Goes Into A Great User Experience

In the past I’ve contemplated on the outcomes of a total user experience for libraries – and have identified what that experience of totality would be like: memorable; unique; create loyalty, etc But when I talk with others about the library UX the conversation often turns to questions about what are the qualities of a [...]

McDonald’s, Good Ideas and Experience Design – Recommended Reads

Unfortunately I have less time right now than I’d like to write at greater length about each of these three items I’ve recently read. I think each is worth taking the time to read so I’m recommending them here with just a few quick thoughts. It’s “Masters of Design” special issue time again over at [...]