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  • Debbie Green: I wonder how appropriate it is for us to feel we can teach researchers how to teach if they are...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...
  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
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Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for category Experience Design

Designing Experiences For Faulty Memory

Here’s a fairly common experience. You have a conversation with a colleague and you could swear that you remember sharing some important detail or update. When you see that person a week later and ask about the status of that request you mentioned, he has no recall of it. Did you forget to mention it […]

Libraries Could Use An Experience Design Hub

I never thought I’d be writing a post that points to something McDonald’s is doing, but I recently discovered they maintain an Innovation Center that allows the fast food company to study and potentially improve the McDonald’s user experience. It’s an idea worth exploring. I have had an occasional experience at McDonald’s, usually when there […]

Convenience Trumps Qual..Wait…Library Experiences Should Transcend Fast Food

When Ranganathan stated his fourth law of library science, “Save the Time of the Reader” he probably did not intend for us to create a library experience that operates under the same principles as a fast food restaurant – whose fourth law just happens to be “Save the Time of the Eater”. What Ranganathan most […]

Who Is Your Library’s Chief Customer Officer?

Chief “anything” officers are rarely found in libraries of any type, but the concept of a single administrator who takes responsibility for the end-to-end implementation or responsibility for some part of the operation has found a home in some library organizations. Perhaps the most common one is the Chief Technology Officer. One “Chief” position that […]

Getting Community Members Beyond The Level One Library Experience

Among the more recognized and often repeated findings emerging from Ithaka S & R’s faculty research studies, including the recent 2012 report, is the revelation that faculty primarily perceive the academic library as their purchasing agent. When given a list of choices for identifying how important the library is to them, faculty have consistently, since […]