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Archive for category Ethnography

Build It And They Will Come

Proposals to build a new library facility will almost always be met with some community resistance these days. Taxpayers who are non-library users will question why they should be required to contribute to a new library building when everyone can get all the information they need from the Internet – and they can get any [...]

Flip This Library

Editor’s Note: I recently discovered an interesting user experience project at Georgia Tech’s Library that involved the use of flip cameras. Flip cameras are fairly easy to use, and make it easy for almost anyone to capture an interview on digital video or make a short personalized video. I invited Ameet Doshi and Dottie Hunt, [...]

Do Library Staff Know What The Users Want?

Perhaps the most basic premise for delivering a great library user experience is knowing what members of the user community want from the library, and being able to articulate their service expectations from the library. Then, using that knowledge, the librarian’s responsibility is to design an experience that delivers on those expectations and exceed them [...]

Designing the premier group study experience on campus: The Georgia Tech Library, 2West Project

“I just hope you guys don’t screw it up.” That is what a concerned student shared with me about an ongoing renovation in my library. The construction crew is at it right now, tearing apart a very popular floor— an area that has largely been untouched for over forty years. I hope we got it [...]

Perhaps More Librarians Will Pay Attention To Design

Last week the Chronicle of Higher Education featured an article that received a good amount of buzz in the library community. It was a profile of the ethnographic research study of undergraduates conducted by the academic librarians at the University of Rochester. What probably caught the attention of the library community was the novelty of [...]