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Creative Commons License

Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for category Ethnography

Studying Users To Rethink the Product

Over the years I’ve heard many stories that convince me you need to go beyond surveys and focus groups – which may be good starting points – to really learn what the users think of our services and products, but more importantly how they actually use them. These observations have often led to new insights […]

Build It And They Will Come

Proposals to build a new library facility will almost always be met with some community resistance these days. Taxpayers who are non-library users will question why they should be required to contribute to a new library building when everyone can get all the information they need from the Internet – and they can get any […]

Flip This Library

Editor’s Note: I recently discovered an interesting user experience project at Georgia Tech’s Library that involved the use of flip cameras. Flip cameras are fairly easy to use, and make it easy for almost anyone to capture an interview on digital video or make a short personalized video. I invited Ameet Doshi and Dottie Hunt, […]

Do Library Staff Know What The Users Want?

Perhaps the most basic premise for delivering a great library user experience is knowing what members of the user community want from the library, and being able to articulate their service expectations from the library. Then, using that knowledge, the librarian’s responsibility is to design an experience that delivers on those expectations and exceed them […]

Designing the premier group study experience on campus: The Georgia Tech Library, 2West Project

“I just hope you guys don’t screw it up.” That is what a concerned student shared with me about an ongoing renovation in my library. The construction crew is at it right now, tearing apart a very popular floor— an area that has largely been untouched for over forty years. I hope we got it […]