Librarians like to talk about innovation. We want to be innovative, we believe innovation will lead to a better library future, and we even have a journal dedicated to it so we can write more articles about innovation. Despite all of our talking and writing about innovation, we may be overlooking a more obvious way [...]

Reading this Seth Godin post I had to contemplate the situation librarians have found themselves in as the type of experience the users want has shifted to low fidelity, high convenience. As it exists today the library experience is best described as mostly high fidelity. Our profession is urged again and again to change its [...]

Continuous improvement is an often sought after goal in libraries. We may be doing good things for our community but resting on our laurels is no formula for future success. It’s important to keep exploring for new ways to enhance the library experience for the end user. A simple way to do that is by [...]

Since I’ve previously written about David Kelley of IDEO, I suppose it’s only fair that I dedicate a post to his brother and fellow IDEO legend Tom Kelley. But whereas I shared David Kelley’s insights into how design thinking is changing the way business operates, it’s one of Tom Kelley’s ideas about innovation that I [...]

You often find writers using a quote to start off a book chapter or an article. Most times those quotes are like background noise. It’s there but you don’t notice it. But every now and then it grabs your attention. That’s what got me to take a look at this UXmatters article titled “a practical [...]