Archive for December, 2012
Reader. Patron. User. Member. Why Not Customer?
It’s perhaps one of the most asked questions among librarians. What do you call the people who use your library? Based on my own reading of the literature, our listservs and many conversations, “users” and “patrons” are the most used terms. My own preference is “community member”. I like it because I think of our [...]
Posted: 3 December, 2012 in User Experiences.
Tags: customer user_experience user, customers users "library labels"
Comments: 11