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  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...
  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
  • StevenB: Perhaps some do. I know of faculty who worked in shared offices who were productive researchers and got...
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Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for May, 2012

Usability And User Experience – There Is A Difference

While it’s not always the case, on those occasions when I come across a position description for a user experience librarian or hear an existing user experience librarian describe his or her job, it primarily comes across as a description of a usability professional. By that I mean someone with expertise in designing, evaluating or [...]

Get In Touch With Your Touchpoints

Despite making multiple references to touchpoints in past DBL posts and in presentations, it is a real challenge to find any substantive information about touchpoints. What is their significance in the user experience and what do we know about assessing and improving what happens at the touchpoints across our service operations. Yes, you can find [...]