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Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for March, 2012

Convenience Trumps Quality? Blame Joe Thompson

In the age of customer expectations, convenience rules. Short on time, too busy to learn something new, focused more on the surface than the complexity lying below it, the contemporary consumer – and our typical library community members – demonstrate their preference for convenience. Many library services and resources are a poor fit for convenience […]