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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for January, 2012

Discovering Inspiration In The Retail Sector

Some bad news came for two large retailers at the end of 2011. Sears Holding Corporation, the parent of Sears and K-Mart, announced that it would close 100-120 stores across the United States. With some 4,000 outlets, this amounts to just a small percentage of the total stores. Unlike most of our libraries, retail stores [...]

Get Inspired To Innovate: Ignore What You Know

In a fairly well-known library journal I came across a column advising librarians on keeping up. There I found suggestions for how to stay on top of what’s happening in the library profession. At least that was the author’s intent. What left me disappointed was the narrowness of the scope of the suggested resources. It [...]