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Archive for December, 2011

Be A Solutions Provider Not Just An Ingredients Supplier

Recommending that librarians should provide different levels of service to community members is right up there with advocating for the end of reference desks or a future dominated by bookless libraries. It can be volatile subject matter for discussion. The library is a commons that is owned by each community member, and each of those [...]

A Manual For Design Thinkers

One of the knocks against design thinking is that it’s too much about thinking and too little about taking practical action – getting things done. I wrote about this reaction, which calls into question the value of design thinking, and suggested that we needed to focus more on the design approach as a practical method [...]