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  • Sarah Creekmore: You know, Bill, were librarians the only ones having this conversation, I might agree with you. But...
  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
  • Christina: Although it can seem academic, the discussion of language is an important one as it is a powerful...
  • Celia Rabinowitz: And – an addendum to my post above. Think Zappos – and maybe that’s the customer...

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Archive for September, 2011

Customers And The Future Of Innovation

We all want our organizations and work force to be more innovative. If we want to achieve progress, develop new services and create more value for our community members – and especially with constrained resources that prevent us throwing money at possible solutions to our problems – we’ve got to get innovative. Innovation can generally [...]

From Design Thinking to Design Process

Since writing this post focusing on Bruce Nussbaum’s essay about design thinking as a failed experiment I have come across other posts and articles referencing the essay and commenting one way or another on the state of design thinking. One in particular titled “The Short Happy Life of Design Thinking” authored by Damien Newman was [...]