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Archive for July, 2011

Punishing Everyone For A Single Transgression

Does something like this ever happen in your library? A single-parent student has no choice but to bring a toddler son or daughter to the library. It’s a weekend, and the student has an assignment due on Monday. College libraries can be a little boring for the young, so the child does a bit of [...]

Keeping the Antennae Up: How Listening In The Library Improves The UX

In an earlier post at Designing Better Libraries I introduced the idea of “Putting up Your Antennae”. I described those innovators who come up with breakthrough ideas as “the folks who have their antennae up, ready to pick up the signals that communicate something important is happening. They are listening and observing.” That’s the key [...]