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  • Sarah Creekmore: You know, Bill, were librarians the only ones having this conversation, I might agree with you. But...
  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
  • Christina: Although it can seem academic, the discussion of language is an important one as it is a powerful...
  • Celia Rabinowitz: And – an addendum to my post above. Think Zappos – and maybe that’s the customer...

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Archive for May, 2011

Designers Think Differently

It’s one thing to say that design thinking, at its core, is about thinking the way designers think – but what does that really mean and how can you best articulate exactly what is unique about the way designers approach problems that leads to innovation. In this HBR Conversations Blog post titled “How Good Designers [...]