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Archive for March, 2011

Managing As Designing: A Worthwhile Discovery

While I cannot quite recall where I came across it, most likely in one of the two dozen or so design-oriented blogs that I follow, I recently discovered the book Managing as Designing. First published in 2004, it was edited by Richard Boland and Fred Collopy, two faculty members at the Weatherhead School of Management [...]

Good Experiences Are The Best Defense Against Badvocacy

One of my job responsibilities at the Temple University Libraries is to serve as the official complaint department. That’s right. The complaints and suggestions are funneled to me. I investigate each one personally or will assign a staff member to look into it. We explore what went wrong and then work to resolve the problem [...]

An Interview With Roger Martin

If you were thinking this post was about an interview I conducted with Roger Martin, well, sorry to have misled – though I’d certainly like that opportunity. But the folks at IdeaConnection.com did interview Martin. They produce the weekly Innovation Newsletter which features in depth reviews with many great thought leaders who share their insights [...]