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  • Sarah Creekmore: You know, Bill, were librarians the only ones having this conversation, I might agree with you. But...
  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
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Archive for February, 2011

Signposts On The Road To The Library User Experience

Two things happened this past week that stood out for me as signposts that more librarians are becoming familiar with the user experience concept. It is mixed news. It is good that more librarians in all spheres of the profession are gaining awareness about library user experience. What is not so good are the signs [...]