Designing Better Libraries logo

Main menu:

Recent Comments

  • David Bigwood: In many stores, Walmart for instance, the store greeter is not there to provide assistance. Often they...
  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...
  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
  • StevenB: Perhaps some do. I know of faculty who worked in shared offices who were productive researchers and got...

Recent Trackbacks

Blogroll

Search

Pages

Categories

Archives

Meta

Archive for January, 2011

The Faintest Ink Is Better Than The Best Memory

You can have the greatest idea ever, but if you fail to capture it then there is no chance it could ever come to fruition. So one of the most important steps in moving from idea to implementation is to have a good system for capturing ideas. This topic has come up before at DBL. [...]

A Reference Service User Experience – Tell Me More

Back in August 2010 I had the pleasure of participating in the Reference Renaissance Conference. I participated in the closing plenary as part of a panel presentation and discussion about the reference service user experience. The gist of my presentation was that delivering reference service in a library could be more than just a series [...]

Design Thinking vs. Hybrid Thinking – Do They Differ?

In the last post I wrote about the relationship between UX and CX. Next up, what’s the relationship between design thinking and hybrid thinking? Are they one and the same? Is it just a matter of phrasing, semantics or preferences? In a post I wrote a few weeks back I mentioned an article about the [...]