You can have the greatest idea ever, but if you fail to capture it then there is no chance it could ever come to fruition. So one of the most important steps in moving from idea to implementation is to have a good system for capturing ideas. This topic has come up before at DBL. [...]

Back in August 2010 I had the pleasure of participating in the Reference Renaissance Conference. I participated in the closing plenary as part of a panel presentation and discussion about the reference service user experience. The gist of my presentation was that delivering reference service in a library could be more than just a series [...]

In the last post I wrote about the relationship between UX and CX. Next up, what’s the relationship between design thinking and hybrid thinking? Are they one and the same? Is it just a matter of phrasing, semantics or preferences? In a post I wrote a few weeks back I mentioned an article about the [...]