In the past I’ve heard talks or read articles where user experience (UX) and customer experience (CX) are used interchangeably to describe some process of designing and implementing an enhanced service environment for the end user/customer/community member. I don’t think there is anything wrong with using them interchangeably for most audiences, but it may be [...]

I recently came across two worthwhile readings to share on the subject of design thinking. The first is an interview with Tim Brown, the CEO of IDEO. While I wouldn’t necessarily agree with one of the commentors who stated that the interview is “a great overview of design thinking”, I do believe that those exploring [...]