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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for September, 2010

McDonald’s, Good Ideas and Experience Design – Recommended Reads

Unfortunately I have less time right now than I’d like to write at greater length about each of these three items I’ve recently read. I think each is worth taking the time to read so I’m recommending them here with just a few quick thoughts. It’s “Masters of Design” special issue time again over at [...]

Designing The Campus Tour

Academic libraries make a great stop on the campus tour for prospective students. If nothing else it gives the student tour leaders an opportunity to throw some challenges out to the prospective students and their parents. “Guess how many books there are here?” is a pretty common one. Whatever the tour leaders say about the [...]

The Future Of The Library Is Not The Apple Store

I tuned in to a recorded archive of a program about the future of the academic library. One participant described as a “no brainer” the idea that the library of the future should be something modeled on the Apple Store. I can see the appeal because Apple Stores are really happening places. When you go [...]