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  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...
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Archive for May, 2010

Flip This Library

Editor’s Note: I recently discovered an interesting user experience project at Georgia Tech’s Library that involved the use of flip cameras. Flip cameras are fairly easy to use, and make it easy for almost anyone to capture an interview on digital video or make a short personalized video. I invited Ameet Doshi and Dottie Hunt, [...]

Introducing Design Thinking To Librarians

When I first started introducing design thinking in my occasional presentations, I went a fairly traditional route that included offering a definition, giving a list of bullet points that summarized what I would call the IDEO Method (a variant on ADDIE) as described in the book “The Art of Innovation“, and giving some visual examples [...]