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Archive for April, 2010

Expanding Our Touchpoints To Self-Service

Outside of references to societal trends pointing to the consumer interest in self-service and how libraries need to respond to that, we librarians rarely talk about the ways in which we offer or could offer self service – and what that would mean for ourselves, our libraries and our community members. Nor have I seen [...]

Interactions Special Issue on Design Thinking

If you have yet to discover interactions magazine (yes – small “i”), then the current issue is must reading for you – and I think you’ll become a regular subscriber. Describing itself as a magazine about “experiences, people and technology”, interactions is good regular reading for anyone interested in learning more about the design professions. [...]