Archive for December, 2009
Getting Beyond Good Customer Service
We’ve all heard again and again how important it is to offer good customer service at your library. Here at DBL I’ve stressed that a great library user experience is hardly achievable without paying attention to customer service. Do an Internet search on “customer service library” and see how many library-based customer service policies you [...]
Posted by StevenB on December 22nd, 2009 under User Experiences.
Comments: 1
Want To Be An Innovator? Put Up Your Antennae!
Continuous improvement is an often sought after goal in libraries. We may be doing good things for our community but resting on our laurels is no formula for future success. It’s important to keep exploring for new ways to enhance the library experience for the end user. A simple way to do that is by [...]
Posted by StevenB on December 18th, 2009 under Creativity & Innovation.
Comments: 2
Differentiating The Information Commodity
One of the core components of creating a unique user experience is making it clear to the end user or customer that a product or service is differentiated from competitors so that it compels the individual to seek out this different experience. At DBL we’ve discussed the importance of identifying ways to differentiate the library. [...]
Posted by StevenB on December 11th, 2009 under User Experiences.
Comments: 4