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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for November, 2009

More To The Library Experience Than What We See

When I speak to library colleagues about design and design thinking I try to put the concepts into context by first asking them what things come to mind when thinking about design as it is most often applied in our profession. Not unexpectedly, the responses are always limited to the building, both internal and external [...]

UX And Sketching – Two Videos Worth Your Time

One thing you can say about the design community is that do produce a good number of instructional videos. I don’t mean instructional in the sense that they were created to teach new skills. Many of the videos are conference presentations or interviews with the experts. I’ve learned a good deal about design topics and [...]