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  • Sarah Creekmore: You know, Bill, were librarians the only ones having this conversation, I might agree with you. But...
  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
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Archive for October, 2009

The Design Of Business – And Concerns About “Design Thinking”

Roger Martin, Dean of the Rotman Business School at the University of Toronto, has just authored a new book titled The Design of Business: Why Design Thinking Is the Next Competitive Advantage , and I was looking forward to reading it. BusinessWeek has a short article by Martin that shares some ideas from the book, [...]

From Gatekeepers To Gate Openers

That’s the title of an article I published about my thoughts on how librarians can create a unique user experience for their library. It appeared in the August/September 2009 issue of American Libraries. You can find the article here, but you’ll need to advance to page 50 in the online issue to read the article. [...]

Tim Brown On Change

Looks like Tim Brown, CEO of IDEO, is starting to discuss his new book which is due out shortly. Change by Design is a book about how design thinking can be used to transform organizations and inspire innovation. Brown recently posted a brief video in which he shares some thoughts about how design thinking can [...]