http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/ Just another WordPress weblog Tue, 07 Feb 2012 15:51:38 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/comment-page-1/#comment-39810 Minor musings « Venn Librarian Sun, 28 Mar 2010 18:53:00 +0000 http://dbl.lishost.org/blog/?p=360#comment-39810 [...] but maybe we should talk about “customers“,  and devote ourselves to good customer service We may just win over the [...] [...] but maybe we should talk about “customers“,  and devote ourselves to good customer service We may just win over the [...]

]]> http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/comment-page-1/#comment-38138 Minor musings « Venn Librarian Sat, 26 Dec 2009 14:45:29 +0000 http://dbl.lishost.org/blog/?p=360#comment-38138 [...] and devote ourselves to good customer service http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/. We may just win over the Luddites. [...] [...] and devote ourselves to good customer service http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/. We may just win over the Luddites. [...]

]]> http://dbl.lishost.org/blog/2009/09/18/good-library-customer-service/comment-page-1/#comment-38064 Designing Better Libraries » Getting Beyond Good Customer Service Tue, 22 Dec 2009 14:21:40 +0000 http://dbl.lishost.org/blog/?p=360#comment-38064 [...] it is to offer good customer service at your library. Here at DBL I’ve stressed that a great library user experience is hardly achievable without paying attention to customer service. Do an Internet search on “customer service library” and see how many library-based [...] [...] it is to offer good customer service at your library. Here at DBL I’ve stressed that a great library user experience is hardly achievable without paying attention to customer service. Do an Internet search on “customer service library” and see how many library-based [...]

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