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  • StevenB: The challenge of which you speak is, I expect, a challenge beyond what might be accomplished with a change...
  • Richard: It’s more worrying to me that there are professors at all our institutions who are teaching students...
  • Garrett: An exquisitely framed approach to a common problem. Brilliant. As opposed to “you can do this”...
  • StevenB: Perhaps some do. I know of faculty who worked in shared offices who were productive researchers and got...
  • Susan Ariew: If you want academic librarians to do research and publish, you need to give them their own spaces to do...

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Creative Commons License

Creative Commons License
Designing Better Libraries by steven j bell is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Archive for September, 2009

Good Library Customer Service

Pointing to good examples of well-designed library user experience is something we’ll always want to do here at DBL. This post is not exactly one of those, but it does point you to a good article that shares some useful thoughts and observations about customer service in the library – and as DBL has stated [...]

Debating An Authentic Experience

Starbucks recently tried something new, which they often do, and you wouldn’t think that would generate a controversial discussion about the nature of the user experience but it did. As one of the original poster children of the user experience, Starbucks has of late lost some degree of its UX mojo. Certainly the recession has [...]