Pointing to good examples of well-designed library user experience is something we’ll always want to do here at DBL. This post is not exactly one of those, but it does point you to a good article that shares some useful thoughts and observations about customer service in the library – and as DBL has stated [...]

Starbucks recently tried something new, which they often do, and you wouldn’t think that would generate a controversial discussion about the nature of the user experience but it did. As one of the original poster children of the user experience, Starbucks has of late lost some degree of its UX mojo. Certainly the recession has [...]