Several good articles about the intersection of design and innovation are found in the 2009 (V. 30, N.3) issue of the Journal of Business Strategy. It is not freely available on the Internet, but many academic libraries subscribe to Emerald online journals and this issue is available there. I wanted to mention two article in [...]

“I just hope you guys don’t screw it up.” That is what a concerned student shared with me about an ongoing renovation in my library. The construction crew is at it right now, tearing apart a very popular floor— an area that has largely been untouched for over forty years. I hope we got it [...]

In a recent post I discussed the importance of differentiation to the process of designing a user experience. So how exactly could a library differentiate itself from other providers of information such as Google, Wikipedia, YouTube and even Twitter – now being touted as a search engine? In the minds of our user communities the [...]

BusinessWeek’s regular innovation supplement, IN: Inside Innovation, has a new edition in the April 20, 2009 issue. This edition features a story on the 25 most innovative companies. You can probably guess the names of some of the top 10 as most are well known for their innovative products and work culture. It’s still interesting [...]

I hadn’t thought much about the the differentiation factor being an important component of a library user experience until I attended a presentation by Bill Gribbons, a user experience consultant to industry. He made a good point. In any industry where it has become difficult to compete on price, quality, speed of delivery or any [...]