http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/ Just another WordPress weblog Tue, 07 Feb 2012 15:51:38 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/comment-page-1/#comment-49138 Designing Better Libraries » The Relationship Between User Experience And Customer Experience Wed, 15 Dec 2010 13:07:15 +0000 http://dbl.lishost.org/blog/?p=130#comment-49138 [...] suppose the term that I’ve been using for CX is “totality“. Again, what we call it may not be as critical as making it happen – and making it [...] [...] suppose the term that I’ve been using for CX is “totality“. Again, what we call it may not be as critical as making it happen – and making it [...]

]]> http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/comment-page-1/#comment-42628 The High Fidelity Challenge Tue, 08 Jun 2010 13:04:08 +0000 http://dbl.lishost.org/blog/?p=130#comment-42628 [...] the literature of user experience, high fidelity refers to more than the quality of music. It refers to the practice of offering products or services that are high quality in nature, but [...] [...] the literature of user experience, high fidelity refers to more than the quality of music. It refers to the practice of offering products or services that are high quality in nature, but [...]

]]> http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/comment-page-1/#comment-39415 Designing Better Libraries » Will What Worked For Groucho Work for Libraries Wed, 10 Mar 2010 15:41:49 +0000 http://dbl.lishost.org/blog/?p=130#comment-39415 [...] librarians have found themselves in as the type of experience the users want has shifted to low fidelity, high convenience. As it exists today the library experience is best described as mostly high [...] [...] librarians have found themselves in as the type of experience the users want has shifted to low fidelity, high convenience. As it exists today the library experience is best described as mostly high [...]

]]> http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/comment-page-1/#comment-37232 Designing Better Libraries » More To The Library Experience Than What We See Wed, 18 Nov 2009 13:09:32 +0000 http://dbl.lishost.org/blog/?p=130#comment-37232 [...] one – or at least the real user experience wasn’t truly experienced. That’s where the importance of totality is critical to a library user experience. Let’s imagine that Library Scenester did ask for [...] [...] one – or at least the real user experience wasn’t truly experienced. That’s where the importance of totality is critical to a library user experience. Let’s imagine that Library Scenester did ask for [...]

]]> http://dbl.lishost.org/blog/2009/03/19/fidelity-the-totality-of-the-experience/comment-page-1/#comment-27219 troy davis Wed, 25 Mar 2009 22:02:45 +0000 http://dbl.lishost.org/blog/?p=130#comment-27219 stevenb, great stuff. i've always thought we are in the "meaningful experience making business" rather than the information seeking business (how lame sounding). if it helps, i started writing a series of meanderings on this topic some time ago. i'm still working on the part 4 i guess (barthes, FRBR and the virtues of incoherence.) http://tinyurl.com/cbfrc9 and http://tinyurl.com/29ptrr and http://tinyurl.com/2am2ns stevenb, great stuff. i’ve always thought we are in the “meaningful experience making business” rather than the information seeking business (how lame sounding). if it helps, i started writing a series of meanderings on this topic some time ago. i’m still working on the part 4 i guess (barthes, FRBR and the virtues of incoherence.)
http://tinyurl.com/cbfrc9 and http://tinyurl.com/29ptrr and http://tinyurl.com/2am2ns

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