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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for November, 2008

Just Hire Steve Jobs

Want to design a better library? Looking for an individual to help your library achieve new levels of creativity? Are you in need of an employee who can help your library innovate like Apple? The answer to all these questions has a single simple answer. Hire Steve Jobs. Sorry if you thought I had a [...]

Marketers Consider The Value Of Design Thinking

If you are just getting interested in design thinking – and welcome to Designing Better Libraries if you are new here as well – a recent BrandWeek article could be a good read for getting up to speed on some of the basic principles behind design thinking. Titled “Thinking by Design” this article from a November [...]

Shift From Stuff To Meaning Is An Opportunity For Libraries

I had the good fortune to attend a talk by Seth Godin on Oct. 28. The program was sponsored by the New Jersey Library Association, and although I had to spend 7 hours (round trip) on multiple trains getting to the program at Ramapo College in Mahway, New Jersey, I was well rewarded for my [...]