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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for September, 2008

Design Thinking Blog Started By Tim Brown

You know I’m always on the lookout for new and valued sources for reading and learning more about design thinking. Well a good one appeared this week, a new blog by one of the gurus of design thinking. It looks good and should continue to be a useful resource for learning about design thinking. Tim [...]

Education For Design Literacy and Thinking

One way to stay abreast of the design world and the latest thought and practice in design is to follow new developments at design firms. Some ways to do that are to follow their blogs, use a web page change detect service to monitor their websites, or use your library databases to set up an [...]