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Archive for July, 2008

Knowing The Mind Of The User

Librarians engage in endless dicussion about what we can do to make our organizations successful, and by success we mean achieving a high level of relevance to our user community. Do they care about us and the services we offer? Do we add meaning to their work and lives? Although we largely lack the tools [...]

Taking The Slow But Steady Path To That “Aha” Moment

One of my favorite moments in The Deep Dive, the 1999 Nightline segment on IDEO and their design thinking process, is when they discuss the myth of the lone creative genius. Though we often imagine that great ideas and innovations come from a sole, highly creative person who gets his or her ideas in flashes [...]

The Creative Library

Editor’s Note: Cross-Posted from ACRLog. It’s rare that I’ll write about one of my personal projects – maybe a casual link here and there – but today I want to share with you the link to a recent project that I’m particulary proud to bring to your attention. This past spring semester I engaged in [...]

What Librarians Can Learn From Starbucks’ Fall

The announcement that Starbucks would close 600 stores and layoff approximately 1,200 employees has a fair number of analysts asking what happened. How is it the once infallible Starbucks, a company that seemed to have limitless growth, has run into serious trouble? According to John Quelch, a blogger for Harvard Business School’s Working Knowledge, Starbucks [...]