http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/ Just another WordPress weblog Fri, 12 Mar 2010 22:40:12 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/comment-page-1/#comment-34725 Designing Better Libraries » Good Library Customer Service Fri, 18 Sep 2009 16:25:22 +0000 http://dbl.lishost.org/blog/?p=99#comment-34725 [...] shares some useful thoughts and observations about customer service in the library – and as DBL has stated previously, customer service is an important component of any library UX [...] [...] shares some useful thoughts and observations about customer service in the library – and as DBL has stated previously, customer service is an important component of any library UX [...]

]]> http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/comment-page-1/#comment-29713 Designing Better Libraries » Managing The Higher Ed User Experience Fri, 24 Apr 2009 11:54:11 +0000 http://dbl.lishost.org/blog/?p=99#comment-29713 [...] at the start Sevier makes an important point that we’ve also made here at DBL: user experience is not the same thing as customer service. He says “experience management is [...] [...] at the start Sevier makes an important point that we’ve also made here at DBL: user experience is not the same thing as customer service. He says “experience management is [...]

]]> http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/comment-page-1/#comment-18986 sharla norlander Thu, 05 Feb 2009 16:12:35 +0000 http://dbl.lishost.org/blog/?p=99#comment-18986 I agree that creating an overall customer service experience is what adds to the lasting impression made on customers. By first determining what the strategy of the establishment is, this will then lead to creating this experience, and ultimately making the lasting impression desired. I agree that creating an overall customer service experience is what adds to the lasting impression made on customers. By first determining what the strategy of the establishment is, this will then lead to creating this experience, and ultimately making the lasting impression desired.

]]> http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/comment-page-1/#comment-10883 Designing Better Libraries » Service Design Vs. Experience Design Fri, 29 Aug 2008 11:53:46 +0000 http://dbl.lishost.org/blog/?p=99#comment-10883 [...] I previously stated that customer service is not that same as a user experience, and gave some reasons why user experience goes beyond the concept of customer experience. Innovation Playground is a blog I’ve been directed to a few times recently, and Idris Mootee offers some pretty interesting discussions about experiences and designing them. In a recent post Mootee explains what he sees as the relationship between service design and experience design. Are they one and the same? It’s not all that clear, but I think I get his point. [...] [...] I previously stated that customer service is not that same as a user experience, and gave some reasons why user experience goes beyond the concept of customer experience. Innovation Playground is a blog I’ve been directed to a few times recently, and Idris Mootee offers some pretty interesting discussions about experiences and designing them. In a recent post Mootee explains what he sees as the relationship between service design and experience design. Are they one and the same? It’s not all that clear, but I think I get his point. [...]

]]> http://dbl.lishost.org/blog/2008/05/21/customer-service-vs-user-experience/comment-page-1/#comment-9082 Columbia University Libraries FYI » Good customer service = good user experience? Tue, 15 Jul 2008 15:29:31 +0000 http://dbl.lishost.org/blog/?p=99#comment-9082 [...] recent entry “Customer Service vs User Experience” in the Designing Better Libraries blog challenges readers to think about their ultimate focus: good [...] [...] recent entry “Customer Service vs User Experience” in the Designing Better Libraries blog challenges readers to think about their ultimate focus: good [...]

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