Designing Better Libraries logo

Main menu:

Recent Comments

  • Bill Grubb: Librarians need to get over themselves. Unlike the other terms, Customer implies that we are not a club...
  • Sally Dorian: I will never understand people who say they can’t learn, and make excuses not to educate...
  • Christina: Although it can seem academic, the discussion of language is an important one as it is a powerful...
  • Celia Rabinowitz: And – an addendum to my post above. Think Zappos – and maybe that’s the customer...
  • Celia Rabinowitz: I am a customer at the local big box stores and supermarket where I shop. These days I think...

Recent Trackbacks

Blogroll

Search

Pages

Categories

Archives

Meta

Archive for May, 2008

Learn More About DT AND UX With Two New Resources

I first came across an article about user experience (UX) in January 2006. At the time I was doing some research for the book that would become Academic Librarianship by Design. Almost immediately I saw the connection between the two. User experiences could – probably should – be the outcome of a design thinking process. [...]

Customer Service vs User Experience

When talking to other librarians about user experience, the question/observation that invariably comes up is “but isn’t that just another way of saying we all need to give great customer service”. I admit it’s a good question. I don’t doubt that organizations that have mastered the user experience all incorporate great customer service into the process. A talk I attended recently [...]

shiny new toys

Interesting graphic in the back of the current Harvard Business Review. A nice warning not to rely on shiny new toys to drive interest, but rather we need consider the real issues/barriers preventing success and start there. Think of this as the librarian behind the reference desk– you get shiny new web tools or even [...]