http://dbl.lishost.org/blog/2008/04/04/encounters-and-experiences/ Just another WordPress weblog Thu, 18 Feb 2010 22:50:35 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://dbl.lishost.org/blog/2008/04/04/encounters-and-experiences/comment-page-1/#comment-6881 Nate Mon, 07 Apr 2008 19:45:31 +0000 http://dbl.lishost.org/blog/2008/04/04/encounters-and-experiences/#comment-6881 In practice, doesn't a series of encounters create an experience? After multiple encounters, I tend to start to form opinions about a service. Those opinions are fortified and validated the more encounters I have. For this reason, creating a good experience design has to mimic the formation of a good experience. This is why the service design process is iterative, why a good research methodology is comprised of analyzing encounters and then reflecting on them as a whole, time and time again. An experience designer will never be out of work: this iterative process means that the job is never done! In practice, doesn’t a series of encounters create an experience? After multiple encounters, I tend to start to form opinions about a service. Those opinions are fortified and validated the more encounters I have. For this reason, creating a good experience design has to mimic the formation of a good experience. This is why the service design process is iterative, why a good research methodology is comprised of analyzing encounters and then reflecting on them as a whole, time and time again. An experience designer will never be out of work: this iterative process means that the job is never done!

]]> http://dbl.lishost.org/blog/2008/04/04/encounters-and-experiences/comment-page-1/#comment-6876 Jeff Mon, 07 Apr 2008 08:22:25 +0000 http://dbl.lishost.org/blog/2008/04/04/encounters-and-experiences/#comment-6876 Hi Steven, I agree that experiences can come from people with many different titles; I was mainly pointing out that most UX designers are falling short of designing experiences, so we should recognize the difference. Transactions, encounters, occasions, occurances. I started this train of thought in <a href="http://designforservice.wordpress.com/2008/03/07/creating-killer-services/" rel="nofollow">Creating Killer Services</a>. Hi Steven, I agree that experiences can come from people with many different titles; I was mainly pointing out that most UX designers are falling short of designing experiences, so we should recognize the difference. Transactions, encounters, occasions, occurances. I started this train of thought in Creating Killer Services.

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