The latest issue on IN, BusinessWeek’s design supplement, is now available online. If you are into innovation, this is a must issue for you. The focus is on the most innovative companies. The report ranks the 50 companies that value creative people in good times and bad. This special report on “The World’s Most Innovative [...]

Empathic design is an important part of an overall design thinking approach to designing better libraries. It’s all about understanding your users from their perspective – putting yourself in their shoes so to speak – as a way of rethinking how your library could deliver better products and services. If you want to explore the [...]

Owing to a hectic week of travel, both personal and professional, I didn’t get to finish a post I’m working on, so I guess I’ll take my cues from the mass media. When it doubt, rehash old content. Well, maybe I can do slightly better than that thanks to a nice integration of some prior [...]

I was glad to come across the blog Design for Service recently because it helped me to better grasp and articulate the difference between what normally happens at our service desks and what could be happening. I had been referring to desk interactions as “transactions” which is not entirely inaccurate but it just sounds inappropriate. [...]