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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for November, 2007

More Evidence That Design And Business Are Blending

I recall seeing a few BusinessWeek articles in the past about design education, but now BusinessWeek has rolled out a great special report  all about design schools, including a ranking of the world’s top design schools. It’s got articles about the schools, about the designers and about the companies that are incorporating more design thinking and [...]