Though it can be a bit difficult to read you may find this of “approach to creating experiences map” of interest. It was developed by David Armano of Logic+Emotion. In fact, he recently offered a gallery of his favorite graphics and you may find something there that is also useful for better understanding design and user experience concepts.

For librarians that ask how they can organize themselves to create an experience for their users, the graphic gives five steps for moving through the experience development process as a team. The key things I like here…”start with the customer” and “teams must experience it for themselves” are steps in the process that strike me as being essential to understanding the users and how they experience the library. Once we grasp that, then we may begin to develop a better user experience for them.