Illustrating The User-Centered Design Process

It always great to come across a well-designed graphic that clearly articulates a process that might other take some time to explain. I discovered such a graphic just recently at a conference (LACUNY) in New York City, and that it nicely captured a design process resonated with me. I saw this during a presentation by Nancy Foster and David Lindahl from the University of Rochester. More details on their presentation can be found here.

 U of Rochester Slide

The chart presents the core elements of the design-thinking process. It begins with empathic research designed to learn more about the users and how they use and think about the services and resources of the library. Next the teams analyze their data and brainstorm ideas about ways to resolve learning problems. Study subjects may be asked to perform co-design tasks in which they use pictures or objects to express their ideas. Then the teams will develop and prototype different solutions.

The chart offers a view of a team process – and how such a team might be organized – for design projects. Many thanks to Nancy Foster and David Lindahl (creator of the slide) for providing it and granting permission to reproduce it here for you.

Author: StevenB

Steven Bell is currently Associate University Librarian for Research and Instructional Services at Temple University, and was previously Director of the Library at Philadelphia University. Steven is the author of two regular columns published by Library Journal, From the Bell Tower and Leading From the Library. With John Shank he is co-founder of the Blended Librarians Online Learning Community. Bell and Shank are also authors of the book Academic Librarianship by Design. Bell's latest book is Crucible Moments: Inspiring Library Leadership. More information is found at his website.

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