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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for June, 2007

Latest IN Looks At Innovation

The June 11, 2007 issue of BusinessWeek features the latest installment of IN (Inside Innovation), a special section dedicated to articles about innovation, design, creativity, and more. Articles in this special supplement to BusinessWeek include a look at the tension between efficiency and creativity at 3M, how companies are creating secure environments in virtual worlds, [...]

Illustrating The User-Centered Design Process

It always great to come across a well-designed graphic that clearly articulates a process that might other take some time to explain. I discovered such a graphic just recently at a conference (LACUNY) in New York City, and that it nicely captured a design process resonated with me. I saw this during a presentation by [...]