Information scientist Dennie Heye is author of the book Characteristics of the Successful 21st Century Information Professional. In it, Heye has a chapter on creativity, an expanded version of which is available in the article, “Creativity and Innovation.” The article offers a number of tips and ideas for developing this important competency. I was especially [...]

There is a good deal of talk about creating a user experience, but how would you assess that user experience to determine if its design is producing the desired outcome. Intel is a corporation that is developing extensive expertise in creating and evaluating user experiences. Intel is also taking the lead in using ethnographic research [...]