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  • Jim Nichols: OK, so the “exceeding” can be the enemy of the “meeting,” just as the perfect is...
  • Kathy Dempsey: Good stuff. I believe in learning from retail and in merchandising in libraries. Back in 2002,...
  • Tasha: Thanks for the reminder to keep ourselves from being in an echo chamber! I’ll definitely be taking a...
  • StevenB: Good point Jim. Looking at users by category could be an interesting way to be advance customer centricity....
  • anonymouse: At my public library, we claim to treat all reference questions & information needs equally, but we...

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Archive for February, 2007

Instructional Design & Technology in Libraries

As a DBL blog author, I will be focusing on how instructional design and technology theories and principles can help libraries better design and provide instruction to their patrons. I hope to take you on a journey with me as we look at what instructional design and technology is all about and how we as [...]

DBL’s Feed Experiencing A Glitch

The DBL blog team wishes to thank everyone who has visited the blog, and we appreciate the supportive and positive comments received so far. It sounds like we’ve set some high expectations and we’ll do our best to meet them. And thanks to all you bloggers who posted about DBL to help spread the word [...]

Empathic Problem Solving (The Library as Remedy)

Design Thinking is not about bricks or clicks. It’s not about interior space or web usability, although both of those topics should be addressed. No, Design Thinking is about solving problems. This requires a cultural shift for libraries, since we tend to have a narrow world view. Librarians take pride in critical thinking, narrowing down [...]

An Introduction – Jill Stover

Since becoming the Undergraduate Services Librarian at Virginia Commonwealth University, I’ve been fascinated by anything and everything service-related – developing and implementing services, evaluating them, promoting them – you name it. As a new professional, I had (and still have) lots of questions about how to provide our undergraduates with the best services possible. To [...]

Welcome to Designing Better Libraries

Into the already crowded landscape of library-related blogs we introduce something new. A commonality among library blogs is a tendency to point to the weaknesses and faults of our profession and how it inadequately delivers services. Customer service – it’s terrible. Competiveness – we don’t understand the concept. Technology – we must better understand our users needs. Search – [...]